Pricing policy

Lifetimely has a usage-based pricing based on orders with all features available on all plans, with a generous Free tier of up to 50 orders per month. 
We believe that everyone should have the tools they need to grow, with all features being available on every plan. Pricing is based on usage and not revenue as the more orders a customer processes, the more of Lifetimely's resources they consume.

The table below summarizes the pricing plans:

up to 1,000 orders per month up to 3,000 orders per month up to 10,000 orders per month up to 30,000 orders per month Unlimited orders
Includes all features Includes all features Includes all features Includes all features Includes all features
Silver support Gold support Platinum support
$49 per month $149 per month $449 per month $749 per month $999 per month

Doing less than 50 orders per month? Our free plan is perfect for you.

The following features are included on all plans:

  • Predictive LTV modeling
  • Customer behavior analytics
  • Daily Profit & Loss
  • Cohorts & Segmentation
  • Custom Dashboards
  • Benchmarks

Same applies to all integrations, from marketing ad channels like Meta, Google, Klaviyo, Bing, TikTok, Pinterest and Snapchat as well as shipping services like ShipStation, ShipBob and Addition or Recharge for subscriptions.

Frequently asked questions

What should I do if I don't know how many orders I get a month?
Your best guess is fine - on paid plans you’ll have the duration of the 14 day free trial to make any adjustments required, but you can also upgrade or downgrade your plan at any time.
What should I do if my monthly order volume fluctuates a lot?

Order limit notification will only be sent once you’ve exceeded the order limits of your plan (on average) for 2 consecutive months, so there’s no need to worry about a single spike in orders.

What happens if the order limits on my plan are exceeded?

Once you’ve exceeded the order limits of your plan on average for 2 months or more you will receive a notification which will guide you through the process of upgrading your account.

Why does Lifetimely charge based on monthly order volumes?

Simply put, the more numbers we crunch, the more resources we consume, and the more that costs. We’re ensuring that pricing is as fair as possible. Customers with high volumes of orders get the experience and support they need. Customers with fewer orders aren’t subsidizing the data processing of larger ones.

How does the free trial period work?

All paid accounts come with a no obligation 14 day free trial. Feel free to cancel your plan at any time in the first 14 days, and you won’t be charged.

What are the limitations of the free plan?

We’re passionate about ensuring that all customers should have access to the tools they need to grow. That’s why our free plan, like our paid plan, includes all of the goodness that’s made Lifetimely the analytics tool for growing Shopify stores. You’ll be able to enjoy all of this as long as you are doing fewer than 50 orders per calendar month, at which point you’ll need to switch to a paid plan.

How do the support tiers work?
All plans have access to documentation and can submit support tickets. Silver tier also has a custom onboarding program, access to a Slack channel and in-app chat. Gold also has a dedicated account manager, reports “done-with-you” and monthly product training. Platinum also has strategic consulting and access to live chat.

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