Account Setup FAQs

Below are some common questions related to setting up your account. If you can't find your question below, please feel free to message us at hello@lifetimely.io.

Data Syncing

How long will it take my Shopify data to sync to Lifetimely after I download the app?
My data has finished syncing. Why is my LTV report still showing no data?
How frequently do you refresh my data in Lifetimely?

Data Security

How safe is my data in Lifetimely?

Account Capabilities

Can I set my currency to something other than my Shopify store's currency?
Can I add a second Shopify store to my account?

Data Syncing

How long will it take my Shopify data to sync to Lifetimely after I download the app?

If you’ve just installed the app, you may need to wait a few hours for us to finish importing all of your Shopify data. This can take anywhere from 30 minutes to 24 hours depending on the size of your store.

If you want to check the status of your import, click on “Settings” in the top right of your window and select “ Data Sync Status”. A green “Success” box means you’re good to go!

If your data still hasn’t uploaded after 24 hours, just let us know at hello@lifetimely.io.

My data has finished syncing. Why is my LTV report still showing no data?

Even after your product and order data have finished importing, it may take an extra hour or two to generate your first LTV report (and perhaps longer for bigger stores).

How frequently do you refresh my data in Lifetimely?

How often your data is updated depends on the size of your store and various other parameters, but new order in Shopify are synced immediately, and ad spend is synced every 10-15 minutes on average.

Data Security

How safe is my data in Lifetimely?

Your data is completely safe with us. We keep up with all security patches, and our databases are kept walled off from the internet. All connections to our databases and backup databases are internal network only.

If you have any specific concerns about your data security, please don't hesitate to reach out to us at hello@lifetimely.io.

Account Capabilities

Can I set my currency to something other than my Shopify store's currency?

Unfortunately, there is no option to convert your data to anything other than your Shopify store's currency. If your Shopify store and your ad accounts use different currencies, then we will automatically convert your ad accounts to your Shopify store's currency.

Can I add a second Shopify store to my account?

For now, each Lifetimely account can support only one Shopify store. However, if you have multiple Lifetimely accounts, logging out is not required to toggle between accounts.