Getting started: 5 steps to success!

Just installed the app?
Welcome to the party! Follow these five steps and you'll get your Lifetimely account up and running.
  1. Loading orders and products from Shopify
  2. Connect Facebook & Google ads
  3. Manage product costs
  4. Set up shipping and handling costs
  5. Set up Transaction costs

Step 1: Loading orders and products from Shopify

After installing, the app will immediately start loading past orders and product data from Shopify. This process usually takes between 6 to 36 hours depending on your store size.

Order loading status

You can check your order loading status by visiting:

If 24 hours have gone by and no orders or products are showing up in your account, let us know and we'll take a look into your account.

Step 2: Connect Facebook & Google Ads

The first real task is to connect your Facebook and Google ad accounts to pull in the marketing costs.

To connect Facebook, visit

To connect Google Ads, visit

Currency conversion

 If your ad accounts are in a different currency than your store, no worries! Lifetimely will automatically convert the ad cost data to your store currency. List of supported currencies

Step 3: Manage product costs

Lifetimely automatically loads all the products from Shopify, so there's no need for a manual import. Products will show up in the "Product costs" page, where product cost data is also managed. 

The app first loads all the order information and data for products from Shopify that have sales, so you might see some products missing if you just installed the app.

There are fours ways to manage product costs:

  1. Use Shopify “cost per item” -field
  2. Setting product costs in the app
  3. Import via CSV
  4. Default sales margin
Option 1: Shopify's "Cost per item

Nowadays Shopify has a "Cost per item" field available for every product, which you can find from the product pricing section:

Lifetimely automatically loads this data and it will show up in the Product cost data -page, where you can also find products that don't have cost data associated with them. So if you're already using this field for all your products, there's no need for further action. 

But if you've got cost data just for some of your products, head to the "Default sales margin" section below. 

Option 2: Setting product costs in the app
Another option is to control all the product costs inside Lifetimely, using the "Lifetimely product cost" -field. This value has a priority over the Shopify's cost per item value, meaning that if a product has both values, Lifetimely will use the "Lifetimely product cost" -field.
If you just have one product cost that you want to apply to all data, then you can leave the start and end date empty. This will create a single product cost that stretches across all data.

However, it is possible that a product's cost changes over time. In this case, you have the ability to set different costs across multiple timeframes for the same product.
Let's say that a product cost is $10 but then your supplier raises prices and therefore your product cost increases to $15. You now want to add a higher product cost starting from a specific date. Accordingly, you can have two product costs: In the example below, all sales on and before 06/07/2020 have a product cost of $10 and all sales on and after 06/08/2020 have a product cost of $15.

Please note: Don't forget to save all Lifetimely product and shipping cost changes at the same time by clicking the green "Save all changes" button at the bottom of the page.

Option 3: CSV import

Instead of manually adding costs in the app for every product, you can also do a mass import using a CSV-file. 

The CSV-file needs to have just two columns: "SKU" and "product_cost". You can also import the individual shipping cost by adding a column named "shipping_cost". 
When you do a CSV import, you will override any existing Lifetimely shipping and product cost data that exists in our system.

Please note: The product sync from Shopify has to be ready before doing a CSV-import. 

Option 4: Default sales margin

If you're pricing products with a fixed markup percentage, you can just use the "Default sales margin" setting. This value is calculated from the product price with taxes.

So if you've got a product that is sold at a price of $10 (with taxes) and your markup is $2, then your sales margin is 20%.

The default sales margin is also handy if just some of your products are missing cost data as it only applies to products that don't have costs associated with them. We highly recommend all users to set a default sales margin value just as a backup. 

Step 4: Set up shipping & handling costs

The final step is to set up shipping and handling costs for your store:

You can find instructions for setting up shipping costs here:

Step 5: Set up Transaction costs

Setting up transaction costs for different types of payments is a crucial step in setting up your Lifetimely account. Transaction costs are fees taken by Shopify and payment providers from the order revenue.

Please head to the page to start setting up your transaction costs.

Shopify Payments:

  • If an end customer uses Shopify Payments for checking out, then Shopify takes a %-fee and a fixed amount in USD based on the merchant’s Shopify plan.
  • If an end customer uses some other payment gateway, Shopify takes alternative %-fee based on the merchant’s Shopify plan.

Based on your Shopify plan, we show you the transaction costs formula for the Shopify payments which looks like below 

You can, however, edit these values by clicking the pencil icon -

Once this is done, for all the orders that had Shopify payments, we calculate the transaction costs based on the values you set up in the above step.

Other Payment Gateways:

You can also set up transaction cost formulae for other payment gateways like Paypal, Stripe, and Others.

Simply click the '+Add gateway' button to add the transaction cost per each payment gateway, as shown below

Once you set these up, we will recalculate your orders and will assign a transaction cost for each of them depending on the payment gateway.

Ready to go?

Once you’ve got your data loaded and these steps in control, you're ready to go! 

If you've got any further questions, feature requests (we are constantly working on new ones), or just want to say hi, don't hesitate to contact us via chat or email us to!

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